We do not offer refunds. We always suggest utilizing the free trial so you have an idea of how the system works. We also suggest that you go month to month, and not pay several months in advance. We say this because if this service suddenly goes away. Please understand that not everything is controllable by us. We offer low prices because we can. We want to provide you with an honest experience, and will work with you to make you happy as much as we can, short of a refund. Use of these IPTV service’s are at your own risk.